Contact Us

Have a question or need assistance with your order? We’re here to help!

At KOIBONI, we strive to provide the best shopping experience for our customers. Whether you have a query about choosing the right outdoor power equipment, a shipping update, a warranty claim, or help with a return, our dedicated support team is ready to assist you.

Please fill out the form below, and we will get back to you within 24 hours on business days. Alternatively, you can reach us directly through the information below:

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Contact Information

• Store Name: KOIBONI

• Email: support@koiboni.com

• Phone: +1 (929) 888-9431

• Business Address: 1731 Matthews Ave APT 4A, Bronx, New York 10462, United States

Customer Support Hours

• Monday - Friday: 9:00 AM – 5:00 PM (EST)

• Saturday - Sunday: Closed (We’ll respond on Monday)

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Before You Write

Many questions are answered on our FAQ page. You may also find what you need in one of the following:

• Cancelling an order? See our Order Cancellation Policy — requests must be made within 12 hours.

• Returning an item? See our Refund & Return Policy — 30 days from delivery.

• Reporting a fault? See our Warranty Policy — one-year limited warranty, repair or replace.

• Tracking a delivery? See our Shipping Policy.

• A question about a charge? See our Payment Policy.