Shipping policy

Thank you for choosing Koiboni. We are committed to delivering your favorite fashion pieces as quickly and reliably as possible.

To keep things simple for our customers, we offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

1. Shipping Destinations

Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Cost

  • Free Standard Shipping: FREE for all orders.

3. Order Processing & Transit Time

Our goal is to get your order to your doorstep as fast as possible. Please note the following timeframes:

  • Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time)

  • Order Handling Time: 2 - 3 business days (Monday – Friday)

  • Transit Time: 5 - 8 business days (Monday – Friday)

Total Estimated Delivery Time: 7 - 11 business days.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.

5. Shipping Method

All orders are shipped via our standard shipping partners (e.g., USPS, UPS, or FedEx) depending on the warehouse location and the size of the package.

6. Address Changes & Cancellations

If you need to change your shipping address or cancel your order, please contact us at support@koiboni.com within 12 hours of placing your order. Once an order has entered the processing or shipping stage, we cannot modify the shipping address or cancel the order.

7. Damaged or Lost Packages

If you receive a damaged item or if your package is lost in transit, please contact us immediately at support@koiboni.com. We will work with the carrier to resolve the issue and ensure you receive your items or a full refund.

Contact Information

If you have any questions regarding our Shipping Policy, please reach out to us:

  • Store Name: Koiboni

  • Email: support@koiboni.com

  • Phone: +1 (929) 888-9431

  • Address: 1731 Matthews Ave APT 4A, Bronx, New York 10462, United States