Refund policy

Refund & Return Policy

At Koiboni, our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unworn, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all tags still attached.

  • You will need to provide the receipt or proof of purchase (order confirmation email).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at support@koiboni.com with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Remorse: If you are returning an item because you changed your mind or ordered the wrong size, you will be responsible for paying the return shipping costs.

  • Defective or Wrong Items: If the item is defective, damaged, or you received the wrong item, Koiboni will cover the return shipping costs.

5. Damaged, Wrong Products, or Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you via email if the refund was approved or rejected.

  • If approved, your refund will be processed automatically to your original payment method within 5-10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

8. Non-Returnable Items

Certain items cannot be returned for hygiene reasons, such as:

  • Personal care goods (beauty products).

  • Final sale items or gift cards.

Contact Information

If you have any questions about our Refund & Return Policy, please contact us:

  • Store Name: Koiboni

  • Email: support@koiboni.com

  • Phone: +1 (929) 888-9431

  • Business Address: 1731 Matthews Ave APT 4A, Bronx, New York 10462, United States